This White Paper was created in collaboration with Stantec. Follow this link for a complimentary download on Stantec’s Website.
North American water and wastewater utilities face aging workforces, population changes, deteriorating infrastructure, digital transformation, and increasing regulatory demands.
Stantec partnered with Bluefield Research to interview change leaders from 19 different utilities at all stages of OCM adoption. In this report, you’ll find expert insights, proven frameworks, and practical lessons from leading utilities who used OCM to turn obstacles into opportunities.
As utilities become more complex, change becomes more challenging. Identifying interested parties and gathering and incorporating their feedback can be difficult. Utilities are also notorious for creating silos, which hurt collaboration, coordination, and communication. A small organization can have an all-staff meeting in the conference room. Messages in large enterprises must filter across departments and through layers of leadership. If larger utilities can’t address these challenges, change may be difficult and ineffective.
