Will Pickering, the CEO of the Pittsburgh Water & Sewer Authority, provides a master class in utility leadership covering a wide range of issues from capital programs to the art of building trust with your customers. Plus, Reese Tisdale joins us for a Bluefield on Tap segment discussing some interesting economic information in the water sector.
In this session, you’ll learn about:
- Will’s background
- How Will navigated starting at PWSA during the pandemic
- PWSA’s lead service line (LSL) replacement program
- Why PWSA does not undertake partial LSL replacements
- How the LSL replacement program helped rebuild trust in the community
- Will’s tips on rebuilding trust in the community
- How leadership continuity affects utility culture
- PWSA’s capital improvement program, including its water reliability plan
- Why the Pennsylvania legislature put PWSA under PUC jurisdiction
- The impact of PUC jurisdiction over PWSA
- How PWSA succeeded as a public authority in a state favorable to privatization
Resources and links mentioned in or relevant to this session include:
Thank You!
Thanks to each of you for listening and spreading the word about The Water Values Podcast! Keep the emails coming and please rate and review The Water Values Podcast on iTunes and Stitcher if you haven’t done so already. And don’t forget to tell your friends about the podcast and whatever you do, don’t forget to join The Water Values mailing list!
The Water Values Podcast
Thanks to each of you for listening and spreading the word about The Water Values Podcast! Keep the emails coming and please rate and review The Water Values Podcast on iTunes and Stitcher if you haven’t done so already. And don’t forget to tell your friends about the podcast and whatever you do, don’t forget to join The Water Values mailing list!
