Will Pickering, the CEO of the Pittsburgh Water & Sewer Authority, provides a master class in utility leadership covering a wide range of issues from capital programs to the art of building trust with your customers. Plus, Reese Tisdale joins us for a Bluefield on Tap segment discussing some interesting economic information in the water sector.
In this session, you’ll learn about:
- Will’s background
- How Will navigated starting at PWSA during the pandemic
- PWSA’s lead service line (LSL) replacement program
- Why PWSA does not undertake partial LSL replacements
- How the LSL replacement program helped rebuild trust in the community
- Will’s tips on rebuilding trust in the community
- How leadership continuity affects utility culture
- PWSA’s capital improvement program, including its water reliability plan
- Why the Pennsylvania legislature put PWSA under PUC jurisdiction
- The impact of PUC jurisdiction over PWSA
- How PWSA succeeded as a public authority in a state favorable to privatization
Resources and links mentioned in or relevant to this session include:
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