Alison Kastama, a communication manager with the San Francisco Public Utilities Commission (SFPUC) and Heather Pohl, a project manager at SFPUC for the Automated Water Meter Program, discuss the deployment of SFPUC’s advanced metering infrastructure (AMI) project. Alison and Heather explain the initiatives behind the AMI program, the technology and tools used to educate customers on usage reduction and the process to roll-out AMI. This is a must-hear episode for utilities interested in AMI!